Excellent customer service coupled with aggressive cost management is the foremost priority for Global Response. We recognise our responsibility to control costs effectively and our cost containment processes start with the first call. By implementing and strictly monitoring patient care plans, our highly experienced medical team ensure that appropriate treatment is provided quickly and cost effectively wherever in the world the incident has occurred.

And cost management does not finish after discharge either. Global Response has sophisticated processes in place in the major European and North American destinations to audit every medical bill prior to payment. Invoices are audited against a range of criteria both medical and financial and against which we can report on savings generated. We also have arrangements in place outside of these destinations that we access on an ad hoc basis